Safety

We are open! Find out more about what we're doing in order to ensure our guests' and teams' well being.

COMMITMENT TO PRISTINE SPACES

We take hygiene and cleanliness standards very seriously. You’ll notice several enhancements to our cleaning practices throughout the entire hotel. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, staircases, door handles, and we are providing hand sanitizing stations within the common areas of the hotel.

Guest Rooms: Every guest room is thoroughly cleaned and disinfected. Let us know if you wish to not have our team enter your room during your stay.

STAFF STANDARDS

We are still committed to delivering the highest quality of service to our guests,and whilst we’ll still be the friendly, attentive staff you know us to be, we will be implementing some new measures, such as:

Personal Protective Equipment: Associates will wear required PPE based on the activities they are performing.

Temperature Check: We will be checking the staff’s temperature right at the beginning and at the end of their shifts. 

Testing: All our staff will have been tested for COVID-19 and will only be allowed to return to work if the results come back negative.

Social Distancing Practices: Our staff will be maintaining a safe distance from guests at all times, although our attention to detail will remain the same as always!

Amenities: All key cards, pens, or amenities that guests will come into contact with at the Front Desk or Restaurant will be disinfected after each use.

ROOMS

Room restructuring: Our rooms have undergone a slight decorative change -we have taken on a more minimalistic approach and have removed some of the usual amenities. However, should you require something that you cannot find in your room don’t hesitate to let us know and we'll bring it right up.

Room cleaning: The rooms will be cleaned and disinfected daily with the homologated cleaning products that have been approved by health authorities.We will be paying extra attention to commonly used items such as door handles,remote controls, phones and of course textiles of any sort (curtains, sofa, bed...).

Our housekeeping staff has received the necessary training to incorporate all these new cleaning measures and products and will be wearing individual protection equipment so as to ensure the maximum cleanliness for your room.

BATUAR RESTAURANT

Part of the experience of coming to the Cotton House Hotel is enjoying it’s avantgarde Mediterrean cuisine, available at our Batuar restaurant and lush terrace.

You will be able to access our menus by using QR code. Also, all tables will respect the necessary established distance.

MARRIOTT BONVOY APP

Maintaining safe social distances is one of the most important measures we can all take to reduce unnecessary personal contact. Marriott Bonvoy members will have the chance to use the mobile app to have a contactless experience. For example,this includes being able to check in or check out without stopping by the front desk, or making any request directly through the app.

FITNESS

Should you wish to use our fitness room, let us know and we will book it for you in order to ensure that you have it all to yourself and won’t come into contact with other guests. The gym will be disinfected appropriately after each use.

YOUR WELL BEING

Not feeling great whilst you're staying with us? Let us help. We will have at your disposal contactless thermometers should you wish to take your temperature, and should you require any medical assistance we can send a doctor to your room to take a look.

See more details for each room & suite by clicking on them below